Frequently Asked Questions

Frequently Asked Questions

Quick Jump Glossary

  1. How do I change my contact details?
  2. I have forgotten my password.
  3. How do we make a claim?
  4. I'm a new contact for the club, what do I need to do?
  5. I'm not sure how the site works, can I get help?

This is a short list of our most frequently asked questions. For more information about Sportsguard, or if you need support, please get in touch.


How do I change my contact details?

The simplest way you can update your name, address, telephone number and password is to log in to the My Account section of this website and use the My Profile page to update the required information. If you wanted to update anything else, please get in touch and we will happily assist you. 


I have forgotten my password.

If you have forgotten your password you can request a reset password link to be emailed to you by clicking here. If you need to you can contact us to make this update for you.


How do we make a claim?


I'm a new contact for the club, what do I need to do? 

If you are a brand new club contact we will need to move the My Account section of the website from the existing secretary over to you. This can only be done by us and the request must be in writing from you and also the previous secretary that the transfer is acceptable to both parties - for more information please click here.

Please note:

  • If the season has come to an end and you do not need access to the old documents you can start a brand new quote and create a fresh My Account at the end of the checkout.
  • As the club contact you are responsible for ensuring that all facts material to the insurance have been disclosed to us. If you are in any doubt whether something should be disclosed, please get in touch to discuss.

Transferring of an existing policy to a new contact at the club

We require you to have permission from the existing policy holder in order to complete the transfer, this must be done in all circumstances. To get more information, click here.


I'm not sure how the site works, can I get help? 

You can either get in touch or you can read this link for some easy to follow tutorials.